Can you imagine what a catastrophe it would be if Santa didn’t manage his workshop well?  The elves would be running amuck and children everywhere would lose faith in the spirit, joy and hope of the big guy in red.  I can just picture it now…

• Instead of following the instructions and holding themselves accountable the elves didn’t follow the ‘some assembly required’ instructions so toys didn’t work when they were delivered on Christmas morning
• They had a list, but they weren’t checking it twice so quality control was non-existent
• Teamwork was being eroded by lots of petty bickering and talk behind the elves backs – just picture all those whispers about Rudolf’s nose!
• Being good and nice got replaced with being bad and naughty; there were outbursts of crying and whining in the workshop – the HR department in Toyland was on overload
• The sleigh and big bags for toys were waiting, but the elves hadn’t followed the production plan so last minute crisis and pandemonium reigned right up to the deadline on the 24th
• The financial statement for Toyland is in the RED – there is so much waste, inefficiency and self-interest that Santa is about to declare bankruptcy!

 What dire picture, indeed!   So to make Toyland run smoothly Santa’s New Year’s Resolution is for everyone…

• To know the mission, rules and procedures
• To be treated with respect and dignity
• To tell truth…always  
• To make commitments and keep promises  
• To build in quality and do it right the first time
• And for Santa to lead by example by taking a stand for what’s right!

Sounds like a pretty good prescription for success whether you’re the leader of Toyland or your own company, right? 

Happy Holidays to everyone – may all your wishes come true!

I appreciate so much your business, referrals and friendship throughout the years.

May 2010 bring each of you prosperity, health and happiness!

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